Questions & Answers
Q: How do I pay my rent?
A: You have two options. You can mail a check to our PO Box or you can
set up an automatic bank draft.
Q: Do I need a co-signer?
A: This is handled on a case by case basis. We may request a co-signer if you have little to no credit history, little to no rental history, no employment or part time employment, etc.
Q: Do you allow pets?
A: Yes. Pets are welcome in all of our properties under certain conditions. Our pet fee is non-refundable and is $300 for the first animal and $200 for the second.
No more than 2 animals are allowed at any given time.
• Cats- OK (limit 2 and must be declawed)
• Dogs- OK (must be 30lbs or less)
• Fish- Yes but no more than a single 10 gallon aquarium (no fee)
• Reptiles, Amphibians, Etc- Case by case basis (
contact us)
Q: How do I (renew / terminate) my lease at the end of my current agreement?
A: The lease that you signed will state when you need to provide notice of your intentions. Please fill out a
Lease Action Request Form and submit to us.
Q: What if one of my roommates moves out?
A: The remaining tenants will be responsible to make up the vacating roommates portion of the rent.
Q: What if I want to add a roommate?
A: Before the individual moves in they will need to fill out an application and go through the process like everyone else. Have them
fill out an application and that will get the process started.
Q: When will I get my security deposit?
A: You will get your deposit back (minus cleaning fee and any repairs) no later than 30 days from the end of your lease.
Q: Am I allowed to change the color of the walls?
A: You are not allowed to paint the walls another color. Sorry.
Q: Can I add a pet?
A: Yes as long as it is within our pet policy. Please
contact us before you bring home your new friend so we can have you fill out the appropriate paperwork.
Q: What is your smoking policy?
A: There will be no smoking of any kind inside any property. If you smoke outside you are expected to dispose of your trash in an appropriate place. The yard, bushes or driveway is not an appropriate place.
Q: Do I need renters insurance?
A: Renters insurance is advised but not required. The homeowners insurance covers the property only, not your personal belongings.
Q: How long does it take to process an application?
A: Once we receive your application and fee we can usually have it processed and an answer back to you within 48 hours. It may take a little longer due to weekends and/or holidays. Even with our approval the house is not yours until we receive your security deposit. Once we give you the approval you will have 3 business days to provide us with your security deposit otherwise we will move on to the next applicant.
Q: Can I have a satellite dish installed?
A: Yes, as long as it is not attached to the house itself. If you are unsure, call us first.
Q: Can I make repairs to the property myself?
A: No. All repairs must be made by our vendors. Any unauthorized repairs made by the tenants will not be reimbursed. If you see an issue with your property please fill out a
maintenence request form and we will be in touch during normal business hours.
Q: What constitutes an emergency that would justify an after hours call?
A: Very few things truly qualify as an actual emergency. Fires, floods, break-ins resulting in the inability to secure the property qualify as emergencies. Power outages, furnace or air conditioner failures should be reported during normal business hours.
Q: What if I am locked out of my apartment?
A: Unfortunately, lockouts are not considered an emergency. We do everything we can to help avoid you locking yourself out. Therefore, the only reason will be if you have lost your key. If you are locked out after hours, you will need to contact a locksmith at your own expense. If you are locked out during office hours our Property Manager will meet you and let you in, there will be a $25 charge. In most cases we will be able to provide you with a new set of keys for a fee.
